We handle the day-to-day IT operations that keep a business running — one point of contact for helpdesk, device management, network infrastructure and backups. Requests are triaged by severity and handled under a guaranteed SLA.
Order individual services as you need them, or go for full IT outsourcing for a company without its own IT department.
We implement Fortinet and ESET as a certified partner. The other technologies listed are ones we supply and manage as part of our clients' solutions.
One point of contact for everything day-to-day IT operations normally demands — from the helpdesk through networks and backups to full outsourcing.
One point of contact for IT problems
One point of contact for all employee IT problems — phone, email and a ticketing portal. Requests are triaged by severity and handled under a guaranteed SLA.
Critical severity (outage) — response within 1 hour. High priority (limited operation) — within 4 hours. Standard request — within 1 business day. Response time means a technician picking up the request.
Devices under control from day one
Setup and management of workstations, laptops and mobile devices — from onboarding new employees to regular updates and asset tracking.
We connect device management to security policy — for example via ESET PROTECT or Fortinet — so IT operations and security aren't separate worlds.
Reliable connectivity at every site
Design and management of LAN/WAN infrastructure, Wi-Fi coverage and VLAN segmentation for offices and branches. SD-WAN connectivity between sites and secure remote management via VPN.
We monitor the network continuously, not just when something stops working — so we often catch a problem before a user reports it.
Backups that actually work
Automated backups of workstations, servers and key data, with regular recovery testing — not just a line item in a plan.
We prepare a business continuity plan (BCP) and disaster recovery plan (DRP) tailored to your organization, including realistic RPO/RTO targets.
The IT paperwork, off your plate
Purchasing and lifecycle management of devices, tracking and renewing software licenses, vendor negotiations. We pick the solution that fits your budget, not whatever's easiest to sell.
We track license and warranty renewal dates so nothing lapses without warning.
The IT department you don't have to build
Full IT outsourcing for companies without an in-house IT department — device and user management, vendor coordination and regular maintenance of the whole environment.
It also works as a complement to an internal IT team when you need extra capacity or specialized expertise — such as security or virtualization and server management.
Yes. IT support and helpdesk are a standalone service, independent of our security solutions. You can order just day-to-day IT operations, or combine it with cybersecurity as needed.
Critical severity (outage) — response within 1 hour. High priority (limited operation) — within 4 hours. Standard request — within 1 business day. Response time means a technician picking up the request; full resolution time depends on the scope of the incident.
Either. Some clients order just the helpdesk or just backups, others full IT outsourcing without an in-house IT department. We tailor the scope to your needs and budget.
We'll assess your current IT operations and recommend which services — helpdesk, networking, backups or full outsourcing — make sense for your business.